Guest Services Representative Part-time

Holiday Inn Express Pullman

Holiday Inn Express Pullman

1190 SE Bishop Boulevard

Pullman, WA 99163

Telephone (509) 334-4437

Our Hotel

Washington State University (WSU) is just a short drive or walk from our Holiday Inn Express® Hotel & Suites Pullman.  Our hotel is located 90 minutes from Spokane, and in the heart of the beautiful Palouse region, an area in southeastern Washington known for its rolling hills.  This property is consistently loved by guests and enjoys the ebb-and-flow of year-round connections and activities with WSU.  Go Cougs! Enjoy the promise of joining an IHG branded hotel, while also connecting to hospitality on a more organic level through The Hotel Group’s inspired hospitality greatness management style.

About The Hotel Group 

Led by a team of passionate professionals, we’ve managed and/or owned over 125 properties in 25 states. At THG we’re committed to Inspired Hospitality Greatness™ Simply put, we strive to Serve our People and Properties, Inspire a culture of Hospitality Greatness and Deliver maximum investment value for our Partners.  Follow our story at www.thehotelgroup.com

Guest Services Representative Part-time

Posted November 13, 2021

Join our Guest Services team and provide service with a smile!

The Guest Services team is vital to the success of our property!  Working at the front desk places you at the hub of the hotel with perpetual guest interaction, and we are looking for candidates with a passion to serve others!

A Guest Services Representative is key to the overall experience of our guests---making the first and last impression of our hotel for all of our guests.  If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you!

What you will be doing

Maintain a high level of guest service and hospitality | Provide a positive and seamless arrival and departure experience | Promptly and effectively field guest concerns or issues | Interact with guests with a high level of professionalism, tact and diplomacy

The ideal candidate for this position

A keen sense of being proactive, responsive and caring | Strong communication skills | Hospitality or customer service experience highly preferred | Proficiency in Microsoft Office | High School Diploma or GED required

Amazing Benefits At A Glance:

  • Competitive Compensation 
  • Team Driven and Values Based Culture
  • Medical/Dental/Vision 
  • Paid Sick and Vacation 
  • Employer Paid Life Insurance 
  • Employee Assistance Program 
  • Career Growth Opportunities/ Manager Training Program 
  • Reduced Room Rates throughout the portfolio 
  • Third Party Perks (Movie Tickets, Attractions, Other)
  • Additional benefits dependent on the property (meal program, transportation benefit)

EQUAL EMPLOYMENT OPPORTUNITY

THG celebrates diversity and is committed to creating an inclusive environment for all team members.  THG offers employment opportunities to all qualified persons without regard to race, color, national origin, citizenship, disability status, religion, age, sex, sexual orientation, gender identity or expression, pregnancy, veteran status, genetic information or any other status or characteristic protected by applicable local, state or federal law.

Our Values are A.E.I.O.U.

And Then Some | Ego Free| Inspired Hospitality Greatness | Open for Business | Unbroken

The Hotel Group is an Equal Opportunity Employer, offering employment opportunities to all qualified persons without regard to race, color, national origin, citizenship, disability, religion, age, sex, pregnancy, veteran status, genetic information or other classifications protected by law.


And Then Some | Ego Free | Inspired Hospitality Greatness®| Open for Business | Unbroken